For medical workforce and credentialing officers
Locum credential packs in your list and order. The decision stays yours.
The agency sends you one link to the doctor’s pack, through Lanyard. No account, nothing to install.
Got a pack email from an agency?
Open the link in it. There is no hospital sign-in on this site.
Here is how to check it is genuineNot had a pack yet? A walk-through shows a made-up one.
How to check a pack email is genuine
- It comes from the agency, “sent by Lanyard”, with no attachments. It names the doctor, the booking dates and your hospital.
- The link asks only for a code sent to the inbox it was sent to. Lanyard never asks for a password or your hospital login.
- Not expecting it? Don’t open the link. Call the agency on the number you already have.
How it works
The agency sends one email
It goes only when someone at the agency presses Send. The pack follows your hospital’s list and order. How an agency builds the pack
You open it with a code
Type your work email, then the 6-digit code sent to it. The code lasts 10 minutes. When you finish, press Close the pack. Closing the browser alone may not end it.
You read it in your order
You see only what is on your list, for that booking. Some items are a line only, such as the health declaration. Download one PDF, or the files as a ZIP.
You record what arrived
Received complete, ask for one more item, or send an item back with a reason. The agency is told by email.
In WA, packs go through the state’s own system, CredWA: the doctor enters the files there from a Lanyard checklist. No review link is sent.
What the labels in a pack mean
- Sighted by the agency A named person at the agency looked at the uploaded copy on the date shown. It is a copy, not a certified one. On registration they also note their look at the public Ahpra register; look again before the first shift.
- Signed by the doctor The doctor’s own answer, signed with a typed name. Nobody has checked it.
- Received complete by your hospital Only your office sets this. Received complete means the hospital has everything on its list. The hospital's own credentialing decision comes after, and is the hospital's alone. Once recorded, your hospital keeps it even if the doctor later stops sharing; before that, a stop closes the link.
The doctor and the agency see the date your hospital first opened the pack, not which items you read.
What Lanyard does not do
- It checks nothing itself. Agency staff do the looking; the doctor signs their own answers. Lanyard never contacts an issuer, insurer or register.
- Check that the indemnity covers the work you are booking. That check is yours.
- Call referees. References come as written reports or contacts only, as your hospital’s setting says. The doctor never sees what a referee wrote.
- Connect to your hospital’s systems. Download the pack into your own file.
See a pack before one arrives
A walk-through follows a made-up doctor’s pack from the email to Received complete. You fill in a short form. A reply comes by email. Your details are deleted once your request is dealt with.